2016 is a landmark year because it’s the time where people are finally realizing that online reputation matters. They have to seriously consider what people are saying about them, why they are saying it, and how to maximize word of mouth marketing. There are many key questions to ask about...
Read moreThe power of word of mouth marketing can’t be ignored. A new study has revealed that 67% of consumers are influenced by online reviews. Whether a bad review is justified or not, the point is that you are at their mercy. It’s common that when you monitor your online reputation...
Read moreThe customer is always right, according to some people. Even after a bad interaction with a customer, you are under the obligation to cater to their every need. But think about that for a moment. Some customers are not good for business. In fact, you are so concerned about managing...
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