We've got the tools and expertise to help you clear up any negative comments about your company online. Today, it's imperative for every business to protect itself. Here are some tips on how to keep your reputation from being dragged through the mud.
Good Service. Always give your customers just a bit more than the competition. Don't be afraid to spoil them! And when there is a mistake on your end, bend over backwards to make sure you've cleared it up for them and they are satisfied. With so many companies only doing the minimum required for their customers, this will make you stand out. Your customers will say great things about you online.
Sell Great Products And Services. If you are selling goods that are lacking in quality, you'll soon become known for it. Many companies fall behind because they don't take the time to do sufficient quality control. Make sure that your goods and services are high quality and giving value to your customers.
Use Online Resources. To some extent, you can perform your own online research. Check social networking sites like Facebook and Twitter; look at review sites and see if your company's name is mentioned; keep an eye on forums that relate to your product or service and see what people are saying about your company. This should be done consistently and it is well worth investing some time doing it. Also, there are new sites that offer customer reviews appearing constantly, so stay up to date on what's happening on the Web.
Get Them Talking. Offer your customers incentives to get them mentioning your company's great service online in blogs, forums, review sites and message boards. Most customers will happily do this if you give them a simple gift and tell them, "This is our way of saying thanks. If you appreciate our goods or services, please give us a good review on (site name here)." Often, all it takes is a friendly reminder.
Any person can post anything online, and this is why it's important to protect your reputation. Treating your customers well and encouraging them to tell others about your great service online are a few things you can do yourself to improve your online reputation.
When you're facing serious slander on a high ranking site, leave it to the pros. We take care of all of this under one roof. All of our packages are customizable to meet your business's needs. Don't let nasty comments keep you from gaining new customers.